How can a business prevent credit card fraud ?
March 22nd, 2007Each year, millions of dollars are lost due to fraudulent use of
charge and credit cards. Reduce the risk of your business being
victimised by following some basic guidelines.
- Check the overall appearance of the Card.
Does it look tampered with? Is the signature panel taped or painted
over with correction fluid or erased? Are there valid dates shown on
the front of the Card? Ensure that the account number on the front of
the Card matches the one on the back of the Card, and that they both
match the account number printed on the receipt. - Don’t overlook the basics
Always examine security features on credit cards when accepting them.
Compare the account number printed on a customer’s card must match the
account number printed on the sales draft. Also always compare
signatures when accepting a card for payment. - Use special care for phone and Internet orders
When taking orders over the phone, or over the Internet, ask the
customer for the card expiration date.
On top of that ask the customer for the Card Verification Value 2
(CVV2) as part of the authorization process.
CVV2 is a three-digit security number imprinted on the signature panel
of Visa cards to help validate the cardholder has the genuine card in
their possession. If the customer is using an American Express card
check the Card ID which is a four digit code printed on the face of
the Card. - Be aware of the suspicious characteristics of a transaction
Be alert for transactions by first-time shopper, larger than normal
orders, orders consisting of several of the same item, orders made up
of ‘big-ticket’ items, orders shipped ‘rush’ or ‘overnight’, and
orders shipped to an international address. - Be aware of the suspicious characteristics of a customer
Be alert for customers that make several small purchases to stay
under the floor limit, or ask what the floor limit is or a customer
that is looking at the Card before signing the Record of Charge. Also
watch out for customers who purchase a lot of merchandise without
regard to size, style, colour or price, or those who try to distract
or rush you during the sale. This type of behaviour could signal card
fraud. - Watch out for skimming
Skimming is an illegal act that helps criminals obtain credit card
account information through a device to produce counterfeit cards. If
you see anyone in your workplace using a device that is not part of
your day-to-day activity, call your company security immediately. - Use Internet wisdom
Be on the lookout for purchases where multiple cards are used from a
single IP (Internet Protocol) address, or those where orders are
charged to multiple cards but are shipped to the same address - these
could signal fraudulent activity. Also your business should only
conduct transactions on the Internet using browser software that
supports industry standard encryption protocols. Make sure to protect
systems and data from viruses, and update security software
frequently.For data maintained on databases or files accessible from the
Internet, and any data sent across networks make sure that standard
encryption is used. - Protect your business and your customers
Do not store unnecessary track data from credit cards.
Know your employees. Check references or conduct background checks on
all your employees. Credit card companies are continuously working to prevent credit card
fraud, to find out more you can check
http://www.visa.ca/en/merchant/fraudprevention
or
http://www24.americanexpress.com/thailand/en/merchant/manage/reducefraud.asp