Answers to Common Questions about Credit Cards

 
 

How can a business prevent credit card fraud ?

March 22nd, 2007

Each year, millions of dollars are lost due to fraudulent use of
charge and credit cards. Reduce the risk of your business being
victimised by following some basic guidelines.

  • Check the overall appearance of the Card.
    Does it look tampered with? Is the signature panel taped or painted
    over with correction fluid or erased? Are there valid dates shown on
    the front of the Card? Ensure that the account number on the front of
    the Card matches the one on the back of the Card, and that they both
    match the account number printed on the receipt.
  • Don’t overlook the basics
    Always examine security features on credit cards when accepting them.
    Compare the account number printed on a customer’s card must match the
    account number printed on the sales draft. Also always compare
    signatures when accepting a card for payment.
  • Use special care for phone and Internet orders
    When taking orders over the phone, or over the Internet, ask the
    customer for the card expiration date.
    On top of that ask the customer for the Card Verification Value 2
    (CVV2) as part of the authorization process.
    CVV2 is a three-digit security number imprinted on the signature panel
    of Visa cards to help validate the cardholder has the genuine card in
    their possession. If the customer is using an American Express card
    check the Card ID which is a four digit code printed on the face of
    the Card.
  • Be aware of the suspicious characteristics of a transaction
    Be alert for transactions by first-time shopper, larger than normal
    orders, orders consisting of several of the same item, orders made up
    of ‘big-ticket’ items, orders shipped ‘rush’ or ‘overnight’, and
    orders shipped to an international address.
  • Be aware of the suspicious characteristics of a customer
    Be alert for customers that make several small purchases to stay
    under the floor limit, or ask what the floor limit is or a customer
    that is looking at the Card before signing the Record of Charge. Also
    watch out for customers who purchase a lot of merchandise without
    regard to size, style, colour or price, or those who try to distract
    or rush you during the sale. This type of behaviour could signal card
    fraud.
  • Watch out for skimming
    Skimming is an illegal act that helps criminals obtain credit card
    account information through a device to produce counterfeit cards. If
    you see anyone in your workplace using a device that is not part of
    your day-to-day activity, call your company security immediately.
  • Use Internet wisdom
    Be on the lookout for purchases where multiple cards are used from a
    single IP (Internet Protocol) address, or those where orders are
    charged to multiple cards but are shipped to the same address - these
    could signal fraudulent activity. Also your business should only
    conduct transactions on the Internet using browser software that
    supports industry standard encryption protocols. Make sure to protect
    systems and data from viruses, and update security software
    frequently.For data maintained on databases or files accessible from the
    Internet, and any data sent across networks make sure that standard
    encryption is used.
  • Protect your business and your customers
    Do not store unnecessary track data from credit cards.
    Know your employees. Check references or conduct background checks on
    all your employees.
    Credit card companies are continuously working to prevent credit card
    fraud, to find out more you can check
    http://www.visa.ca/en/merchant/fraudprevention
    or
    http://www24.americanexpress.com/thailand/en/merchant/manage/reducefraud.asp
 
 
 
 

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